Terms and Conditions
Internet Website Regulations
TABLE OF CONTENTS:
- GENERAL PROVISIONS
- ELECTRONIC SERVICES IN THE INTERNET WEBSITE
- CONDITIONS FOR CONCLUDING A SALES CONTRACT
- METHODS AND DATES OF PAYMENT FOR THE PRODUCT
- THE COST, METHODS AND DELIVERY TIME OF THE PRODUCT
- PRODUCT COMPLAINTS
- EXTRAJUDICAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES
- THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
- PROVISIONS CONCERNING ENTREPRENEURS
- FINAL PROVISIONS
- MODEL WITHDRAWAL FORM
These Internet Website Regulations have been prepared by the lawyers of the Prokonsumencki.pl. The Internet Website www.astrodevice.com takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. The provisions of contracts less favourable to the consumer than the provisions of the Consumer Rights Act are invalid and, in their place, apply the provisions of the Act on Consumer Rights. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favour of the consumer. In case of non-compliance of the provisions of these Regulations with the above
1.1. The Internet Website available at www.astrodevice.com is run by AGASHI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (limited liability company) with office in Sułów (office address and correspondence address: Sułów 57, 32-020 Wieliczka, Poland); registered in Register of Entrepreneurs of National Court Registry under the KRS number: 0000932568; Register Court which holds the Company’s documentation: District Court for Krakow Śródmieście in Krakow, XII Commercial Department KRS; share capital: 50 000 zł; tax identification no. NIP: 6832118063, National Economy Register No. REGON 520451958, e-mail address: firstname.lastname@example.org.
1.2. These Regulations are addressed both to the consumers and to the entrepreneurs using the Internet Website unless a section states otherwise.
1.4.1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – the form available in the Internet Website that allows you to create an Account.
1.4.3. QUESTION FORM – Electronic Service, an interactive form available in the Internet Website that allows you to asking a question, in particular by adding Products to the electronic basket.
1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in the cases provided for by the generally applicable regulations also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality for which the law grants legal capacity; – who has concluded or intends to conclude a Sales Contract with the Seller.
1.4.5. CIVIL CODE – Civil Code Act of 23 April 1964 (Dz.U. 1964 nr 16, poz. 93- with amendments).
1.4.6. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system marked with an individual name (login) and password provided by the Service Recipient, in which are collected the data provided by the Service Recipient and the information about asked Questions.
1.4.7. NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all Service Recipients using it to receive automatically from the Service Provider cyclical content of subsequent editions of the newsletter containing the information about the Products, new editions and promotions in the Internet Website.
1.4.8. COPYRIGHT LAW – Act of 4 February 1994 on Copyright and Related Rights (Dz.U. Nr 24, poz. 83 with amendments).
1.4.9. PRODUCT – a movable item available in the Internet Website being the subject of the Sales Contract between the Customer and the Seller.
1.4.10. REGULATIONS – these regulations of the Internet Website.
1.4.11. INTERNET WEBSITE – Internet Website of the Service Provider available at the Internet address: www.astrodevice.com
1.4.12. SELLER; SERVICE PROVIDER – AGASHI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (limited liability company) with office in Sułów (office address and correspondence address: Sułów 57, 32-020 Wieliczka, Poland); registered in Register of Entrepreneurs of National Court Registry under the KRS number: 0000932568; Register Court which holds the Company’s documentation: District Court for Krakow Śródmieście in Krakow, XII Commercial Department KRS; share capital: 50 000 zł; tax identification no. NIP: 6832118063, National Economy Register No. REGON 520451958, e-mail address: email@example.com.
1.4.13. SALES CONTRACT– the Product sales contract which is being concluded or have been concluded between the Customer and the Seller via the Internet Website.
1.4.14. ELECTRONIC SERVICE – the service provided electronically by the Service Provider to the Service Recipient via the Internet Website.
1.4.15. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, for which the law grants legal capacity; – using or intending to use the Electronic Service.
1.4.16. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Dz.U. 2014 poz. 827 with amendments).
1.4.17. QUESTION – Customer’s question submitted via the Question Form in response to which the Seller presents the offer for the Product that concerned the question.
2. ELECTRONIC SERVICES IN THE INTERNET WEBSITE
2.1. The following Electronic Services are available in the Internet Website: Question Form, Account and Newsletter.
2.1.1. Question Form – using of the Question Form begins with adding the first Product to the electronic basket by the Customer in the Internet Website. Asking a question takes place after the Customer has completed two subsequent steps – (1) completing the Question Form and (2) clicking on the Internet Website website after completing the Question Form “Ask question” field – up to that moment it is possible to modify independently all entered data (for this purpose, follow the displayed messages and information available on the Internet Website website). In the Question Form, it is necessary for the Customer to provide the following data about the Customer: name and surname / company name, address (street, house / flat number, zip code, city, country), the e-mail address, the contact telephone number. In the case of Customers who are not consumers, it is also necessary to provide the company name and the tax identification number.
126.96.36.199. The Question Form Electronic Service is provided free of charge, is single-use in nature and is concluded upon asking a Question via the Form or upon earlier discontinuation of asking a Question by the Service Recipient.
2.1.2. Account – The use of Account is possible after completing two following steps by the Service Recipient – (1) completing the Registration Form, (2) clicking the “Sign Up” field. In the Registration Form, it is necessary for the Service Recipient to provide the following data: name and surname, country, e-mail address, login and password.
188.8.131.52. The Electronic Account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving any reason, to delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: firstname.lastname@example.org or in writing to the following address: Sułów 57, 32-020 Wieliczka, Poland.
184.108.40.206. Service Provider provides product designs to Service Recipients with a registered Account. The use by the Service Provider of the Product designs provided by the Service Provider, constituting a work within the meaning of the Copyright Law and thus being protected by the Copyright Law, is possible to the extent specified in the license conditions available at the link: https://astrodevice.com/licensing/.
2.1.3. Newsletter – using the Newsletter takes place after providing the e-mail address in the “Newsletter” tab visible on the Internet Website website, to which further editions of the Newsletter are to be sent and clicking the “Sign up” field.
220.127.116.11. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving reasons, to unsubscribe from the Newsletter (resignation from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: email@example.com or in writing to the following address: Sułów 57, 32-020 Wieliczka, Poland.
2.3. The Service Recipient is obliged to use the Internet Website in a manner consistent with the law and good customs, with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state. The Service Recipient is prohibited from providing unlawful content.
2.4. Complaint procedure with regard to the Electronic Services:
2.4.1. The complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Internet Website (excluding the complaint procedure of the Product, which is indicated in items 6 and 7 of the Regulations) the Serwice Recipient may submit, for example:
18.104.22.168. in writing to the address: Sułów 57, 32-020 Wieliczka, Poland;
22.214.171.124. in electronic form via e-mail to the following address: firstname.lastname@example.org.
2.4.2. It is recommended that the Service Recipient provides in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) the Service Recipient’s request; and (3) the contact details of the complaining party – this will facilitate and speed up the consideration of the complaint by the Service Provider. The requirements specified in the preceding sentence take the form of recommendations only and do not affect the effectiveness of complaints filed without the recommended description of the complaint.
2.4.3. The response to the complaint by the Service Provider takes place immediately, not later than within 14 calendar days from the date of its submission.
3. CONDITIONS FOR CONCLUDING A SALES CONTRACT
3.1. The conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer has asked a Question using the Question Form in the Internet Website in accordance with clause 2.1.1 of the Regulations.
3.2. The Product price shown on the Internet Website website is given in euro and includes taxes. The Customer is informed of the total value of the Product included in the Question, as well as of the delivery costs (including fees for transport, delivery and postal services) and other costs, or the obligation to pay those costs, if the value of those fees cannot be determined, in correspondence conducted with the Seller by e -mail after asking the Question, as well as at the moment of the Customer’s expression of will to enter into a Sales Contract.
3.3. The procedure of concluding a Sales Contract using the Question Form
3.3.1. The Customer asking a Question for a specific Product available on the Internet Website using the Question Form. This question is an invitation to the Seller to submit an offer to conclude a Sales Agreement for that Product.
3.3.2. In response to the asked Question, the Seller, within 7 Business Days, presents the Customer an offer to conclude a Sales Contract for that Product by e-mail, and if this is not possible due to the lack of sufficient information about the Product, he shall agree with the Customer its detailed specification.
3.3.3. The conclusion of the Sales Contract between the Customer and the Seller will take place in accordance with generally applicable regulations, in particular the Civil Code and the Consumer Rights Act, as a result of the acceptance of the Seller’s offer by the Customer or if the Customer and the Seller conduct arrangements or negotiations in order to conclude a Sales Contract, when the Customer and the Seller reach an agreement, as to all its provisions that have been agreed or negotiated.
3.4. The consolidation, security and access to the Customer the content of the Sales Contract concluded by the Customer is effected by (1) providing these Regulations on the Internet Website website and (2) sending the e-mail message containing at least confirmation of the conclusion of the Sales Contract and the commencement of implementation. The content of the Sales Contract is additionally recorded and secured in the IT system of the Seller’s Internet Website.
4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following methods of payment under the Sales Contract:
4.1.1. Payment by bank transfer to the Seller’s bank account.
4.1.2. The electronic payments and credit card payments via Przelewy24.pl – all possible current payment methods are specified on the Internet Website website in the payment methods tab and on the website https://www.przelewy24.pl/.
126.96.36.199. The settlement of transactions by electronic payments and credit cards are carried out in accordance with the Customer’s choice through the Przelewy24.pl service. The support for electronic payments and credit card payments is provided by:
188.8.131.52.1. Przelewy24.pl – PayPro S.A. company with a registered office in Poznań (registration address: ul. Kanclerska 15, 60-327 Poznań), entered into the Entrepreneurs Registry of the National Court Register under the number 0000347935, registry documents kept by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, share capital: 5 476 300,00 PLN, Tax ID: 7792369887.
Page 4 of 7
4.2. Payment deadline:
4.2.1. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the day of concluding the Sales Contract.
5. THE COST, METHODS AND DELIVERY TIME OF THE PRODUCT
5.1. The delivery of the Product to the Customer is payable, unless the Sales Contract provides otherwise. The Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer in correspondence conducted with the Seller by e -mail after asking the Question.
5.2. The Seller provides the Customer with the following methods of delivery of the Product:
5.2.1. Courier parcel.
5.3. The deadline for delivery of the Product to the Customer is up to 30 Business Days, unless a shorter deadline is specified in the description of the Product or in correspondence conducted with the Seller by e -mail after asking the Question. In the case of Products with different delivery deadlines, the delivery deadline is the longest given deadline, which, however, can not exceed 30 Business Days. The beginning of the delivery deadline of the Product to the Customer counts as follows:
5.3.1. If the Customer chooses the method of payment by bank transfer, electronic or pay card payment – from the date of crediting the Seller’s bank account or current account.
6. PRODUCT COMPLAINTS
6.1. The basis and scope of the Seller’s liability towards the Customer, if the sold product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular in the Civil Code (in particular in Articles 556-576 of the Civil Code).
6.2. The Seller is obliged to provide the Customer with a Product without defects.
6.3. A complaint can be made by the Customer, for example:
6.3.1. in writing to the following address: Sułów 57, 32-020 Wieliczka, Poland;
6.3.2. in electronic form via e-mail to the following address: email@example.com.
6.4. It is recommended that the Customer provides in the description of the complaint: (1) the information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) the request to bring the Product into compliance with the Sales Contract or a statement of price reduction or withdrawal from the Sales Contract; and (3) the contact details of the complainant – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements specified in the preceding sentence only take the form of recommendations and do not affect the effectiveness of the complaints filed without the recommended description of the complaint.
6.5. The Seller will consider the Customer’s complaint promptly, no later than within 14 calendar days from the date of its submission. If the Customer who was a consumer, exercising their rights under the warranty, demanded a replacement or a defect removal, or made a price reduction statement, specifying the amount by which the price is to be reduced and the Seller did not respond to the request within 14 calendar days, it is considered that the request was justified.
6.6. The customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address: Sułów 57, 32-020 Wieliczka, Poland. In the case of a Customer who is a consumer, the cost of delivery of the Product shall be borne by the Seller. If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer who is a consumer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is.
6.7. Pursuant to Art. 558 § 1 of the Civil Code, the Seller’s liability under warranty for the Product to the Customer who is not a consumer shall be excluded.
7. EXTRAJUDICAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES
7.1. The detailed information on using the extrajudicial method of dealing with complaints and pursuing claims as well as the rules of access to these procedures by the Customer who is a consumer are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
7.2. At the the Office of the President of Competition and Consumer Protection there is a contact point (phone: 0048 22 55 60 333, email: firstname.lastname@example.org or a written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw.), whose task, among others, is the provision of assistance for the consumers in matters relating to the extrajudicial solving of consumer disputes.
7.3. A consumer has the following options of using extrajudicial methods of settling complaints and asserting claims: (1) an application to settle a dispute to a permanent amicable consumer court (for more information, please visit: http://www.spsk.wiih.org.pl); (2) an application regarding extrajudicial resolution of the dispute to the voivodeship inspector of the Trade Inspection (more information on the website of the inspector competent for the place of the economic activity of the Seller); and (3) the assistance of the district (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). The advice is provided, among others, via e-mail at email@example.com and at the consumer helpline number 0048 801 440 220 (call center on Business Days, 8:00 – 18:00, call fee according to the operator’s tariff).
7.4. An online platform for settling disputes between the consumers and the entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop service for the consumers and the entrepreneurs seeking out-of-court settlement of the contractual obligations arising from an online sales contract or a service contract (more information on the platform website itself or on the Internet site of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).
8. THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
8.1. A consumer who has concluded a distant contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in clause 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract can be made, for example:
8.1.1. in writing to the address: Sułów 57, 32-020 Wieliczka, Poland;
8.1.2. in electronic form via e-mail to the following address: firstname.lastname@example.org.
8.2. An exemplary template of withdrawal form is included in Enclosure no 2 to the Consumer Rights Act and is additionally available in clause 11 of the Regulations. The consumer can use the template form, but it is not obligatory.
8.3. The deadline for withdrawal from the contract begins:
8.3.1. for the contract whereby the Seller releases the Product, being obliged to transfer its ownership (for example the Sales Contract) – from taking the Product into possession by the consumer or a third party designated by the consumer, other than the carrier, and in the case of a contract where: (1) many Products are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part or (2) when it consists in regular delivery of Products for a definite period – from taking possession of the first Product;
8.3.2. for other contracts – from the date of contract conclusion.
8.4. In the event of withdrawal from a distant contract, the contract is considered null and void.
8.5. The Seller is obliged immediately, not later than within 14 calendar days from the date of receipt of the consumer’s statement on withdrawal from the contract, to return all payments made by the consumer, consumer the delivery costs of the Product (except for additional costs resulting from the delivery method chosen by the consumer other than the cheapest standard delivery method available in the Internet Website). The Seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which does not cause any costs for him. If the Seller has not offered to collect the Product from the consumer themself, they may withhold the reimbursement of payments received from the consumer until the receipt of the Product or the delivery by the consumer of a proof of its return, whichever occurs first.
8.6. The consumer is obliged immediately, no later than within 14 calendar days from the date on which they withdraw from the contract, to return the Product to the Seller or hand it over to the person authorized by the Seller for pickup, unless the Seller suggested that they will pick up the Product themself. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Sułów 57, 32-020 Wieliczka, Poland.
8.7. The Consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to pay:
8.8.1. If the consumer has chosen the method of delivery of the Product other than the cheapest standard delivery method available in the Internet Website, the Seller is not obliged to refund the additional costs paid by the consumer.
8.8.2. The consumer bears the direct costs of returning the Product. In the case of consumers living in a third country, these costs may include, in addition to the standard costs of shipping the Product, also additional costs of foreign shipping and costs related to customs clearance, without which it would be impossible to return the Product to the Seller. If these costs are borne by the Seller, the consumer will be obliged to reimburse the Seller for these costs. In such a case, the Seller may request the consumer to reimburse the costs incurred, with the proviso that after the expiry of the prescribed period, the Seller will be entitled to deduct these costs from the payments returned to the consumer by the Seller in connection with the withdrawal from the contract.
8.8.3. In the case of a Product being a service which performance – at the explicit request of the consumer – started before the withdrawal period, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services fulfilled until the withdrawal. The payment amount is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
8.9. The right to withdraw from a distant contract is not available to the consumer in relation to contracts:
8.9.1. (1) for the provision of services, if the Seller has fully provided the service with the express consent of the consumer who has been informed before the performance of the service that they will lose the right to withdraw from the contract after the performance of the service by the Seller; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer’s specification or serving to satisfy their individual needs; (4) in which the subject of the service is a product that is quickly deteriorating or has a short shelf-life time; (5) in which the subject of the service is a product delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products which after delivery, due to their nature, are inseparably connected with other items; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Contract, and which delivery may take place only after 30 days and which value depends on fluctuations in the market over which the Seller has no control; (8) in which the consumer explicitly demanded that the Seller should come to them for urgent repair or maintenance; if the Seller provides additional services other than those required by the consumer, or provides products other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the contract is granted to the consumer in respect of additional services or products; (9) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; (10) for delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract designates a day or period of service; (13) for the delivery of digital content that is not stored on a tangible medium if the fulfillment of the service started with the consumer’s express consent before the deadline to withdraw from the contract and after being informed by the Seller about the loss of the right to withdraw from the contract.
8.10. The provisions regarding a consumer contained in this clause 8 of the Regulations shall apply from January 1, 2021 and with regards to contracts concluded from that day also to the Customer/Service Recipient who is a natural person concluding a contract directly related to their business, if the content of this contract indicates that that it does not have a professional character for this person, resulting in particular from the subject of their business activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9. PROVISIONS CONCERNING ENTREPRENEURS
9.1. This clause 9 of the Regulations and all provisions contained therein are addressed and therefore bind only the Customer or the Service Recipient who is not a consumer and from January 1, 2021 and with regards to contracts concluded from that day also the Customer/Service Recipient who is not a natural person concluding a contract directly related to their business, if the content of this contract indicates that that it does not have a professional character for this person, resulting in particular from the subject of their business activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9.2. The Seller shall have the right to withdraw from the Sales Contract within 14 calendar days of its conclusion. In this case, withdrawal from the Sales Contract may take place without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.
9.3. The Seller shall have the right to limit available payment methods, including the right to request a full or partial prepayment regardless of the payment method chosen by the Customer and the fact of conclusion of the Sales Contract.
9.4. The Service Provider may terminate a contract for the provision of an Electronic Service with immediate effect and without stating the reasons by sending an appropriate statement to the Service Recipient.
9.5. The liability of the Service Provider/Seller to the Service Recipient/Customer regardless of its legal basis is limited, both for one claim and for all claims altogether, up to the amount of the price paid and costs of delivery resulting from the Sales Contract, not exceding however the sum of one thousand zlotys (PLN). The amount limitation referred to in the preceding sentence shall apply to all claims directed by the Service Recipient/Customer against the Service Provider/Seller, even if the Sales Contract is not concluded or in cases not related to the Sales Contract. The Service Provider/Seller shall be liable to the Service Recipient/Customer only for typical damage foreseeable at the time of the contract conclusion and shall not be liable for lost profits. The Seller is also not responsible for delay in transporting the shipment.
9.6. All disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the headquarters of the Seller/Service Provider.
10. FINAL PROVISIONS
10.1. The contracts concluded via the Internet Website are concluded in English.
10.2. Change of Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, this is: changes in the law; changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations.
10.2.2. In case of concluding on the basis of these Regulations continuous contracts (e.g. providing Electronic Service – Account), the amended regulations bind the Customer if were met the requirements specified in art. 384 and 384  of the Civil Code, that is, the Service Recipient was correctly informed about the changes and did not terminate the contract within 15 calendar days from the date of notification. In the event that the amendment to the Regulations would result in the introduction of any new fees or increase of existing ones the Service Recipient has the right to withdraw from the contract.
10.2.3. In the case of concluding the contracts of a different nature from continuous contracts (for example, a Sales Contract), the amendments to the Regulations shall not in any way affect the acquired rights of the Service Recipients/Customers before the effective date of amendments to the Regulations, in particular amendments to the Regulations will not have an impact on already asked Questions and concluded, implemented or executed Sales Contracts.
10.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the 18th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 further amended); the Consumer Rights Act; as well as other relevant provisions of generally applicable law.
10.4. These Regulations shall not exclude the laws of the country of habitual residence of a consumer concluding the contract with the Seller/Service Provider, which cannot be excluded by a contract. In such a case, the Seller/Service Provider guarantees the consumer the protection afforded to him by provisions which cannot be excluded by a contract.
11. MODEL WITHDRAWAL FORM (ENCLOSURE NUMBER 2 TO THE ACT ON CONSUMER RIGHTS)
Model withdrawal form
(this form should be completed and sent back only if you wish to withdraw from the contract)
AGASHI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Sułów 57, 32-020 Wieliczka, Poland
– I / we (*) hereby inform about my / our withdrawal from the Sales Contract of the following items (*) contract for the supply of the following things (*) contract for a work involving the following items (*) / for the provision of the following service (*)
– The date of conclusion of the contract (*)/ recipe (*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only if the form is sent in a paper version)
(*) Delete as applicable.